PAIA Manual

1. Introduction

This manual is published in terms of Section 14 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It provides guidance on how members of the public can access records held by R Loans.

2. Contact Details

3. Records Available

R Loans holds records relating to:

• Loan applications and agreements
• Borrower information and verification documents
• Transaction and repayment records
• Agent performance and commission records
• Company policies and procedures
• Financial and accounting records

4. Requesting Access

To request access to records in terms of PAIA:

1. Complete the prescribed access request form (Form C)
2. Submit the form to the Information Officer
3. Pay the applicable access fee (if any)
4. Await a response within 30 days

5. Grounds for Refusal

Access to records may be refused in accordance with Section 36 to 69 of PAIA, including:

• Protection of privacy of a third party
• Protection of commercial information
• Protection of confidential information
• Records subject to legal privilege

6. Fees

A request fee may be charged for access to records. The fee structure is available upon request from the Information Officer.